• You have to notify us within 24 hours of receiving the parcel.
• Product must be unused, unworn, unwashed, undamaged products, with all labels and tags completely intact, and in original packaging are eligible for return.
• No returns & refunds for international orders.
• Returns, exchanges, and refunds are not available for handmade, fabric, or beaded jewellery.

The process for a return:

• Please request a return on Tela Naari Whatsapp https://wa.me/919956214909.
• On your request we will arrange the reverse pick up.
• After receiving the returned product, we will do a quality check of the product at our end.
• Once your return is accepted, we will issue a gift card or credit note (after deducting the to and fro shipping charges from the original order). For damaged items, we will replace them with the same product.
• There will be no monetary refund, only gift card will be provided.
• A gift card of product value will be provided you on your email.
• We will not entertain any request if you contact us after 24 hours from the receiving the order.
• Unboxing video is mandatory.
• We will not refund or exchange if we received a used product.